Terms & Conditions

Please find the Terms & Policies for Zenza Hotel below.  

 

Booking Policy 

Surcharges 

Daily room rates are subject to: 

12% Government Accommodation Tax 

10% Service Charges 

5% Resort Fee 

Child Policy 

Children 6 years and younger must always be accompanied by at least 1 adult. 

Deposits 

All reservations require a TWO (2) nights deposit during the Winter Season (Dec 15 to April 15)  

and a ONE (1) night deposit during the Summer/Fall Seasons (April 16-Dec 14).  

Master Card and Visa are accepted 

Group bookings of 10 or more rooms during Winter Season (Dec 15-April 15) are charged on booking a deposit equal to one night for each of the rooms. This deposit is non-refundable, regardless of cancellation notice. 

Minimum Check-in Age 

At least one person over the age of 21 must be present upon check-in. 

Cancellations 

There will be no penalty if reservations are cancelled at least 14 days prior to arrival during the Winter Season (Dec 15-Apr.15) and at least 7 days prior to arrival during the Summer/Fall Seasons (Apr.16-Dec.14). 

Cancellations received after that time will be charged a Two (2) Nights penalty during the Winter and One (1) night penalty during the Summer/Fall Seasons. 

Group bookings of 10 or more rooms during Winter Season (Dec 22 to April 30) charged on booking a deposit equal to one night for each of the rooms, is non-refundable regardless of the cancellation notice. 


COVID-19 Cancellation Exceptions 

Our cancellation policy will allow for more flexibility related to Covid-19. 

Cancellations made within 48 hours of check-in will be refunded in full. 

 

No Shows/Early Departures 

No-shows and early departures will result in a full-stay penalty. 

Hurricane/Tropical Storm cancelation policy  

If a hurricane watch is issued by the National Hurricane Center for the Turks & Caicos Islands, guests with a confirmed direct booking reservation have the option to cancel or reschedule to a later date at no penalty*.  

Travel Insurance 

Recommended 


Smoking Policy 
Zenza Hotel is a non-smoking property; however, there are outdoor areas available. 

Guest Policy
Only registered hotel guests are allowed to access hotel amenities.

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