Terms & Conditions
Please find the Terms & Policies for Zenza Hotel below.
Daily room rates are subject to:
12% Government Accommodation Tax
10% Service Charges
5% Resort Fee
Children 6 years and younger must always be accompanied by at least 1 adult.
All reservations require a TWO (2) nights deposit during the Winter Season (Dec 15 to April 15)
and a ONE (1) night deposit during the Summer/Fall Seasons (April 16-Dec 14).
Master Card and Visa are accepted
Group bookings of 10 or more rooms during Winter Season (Dec 15-April 15) are charged on booking a deposit equal to one night for each of the rooms. This deposit is non-refundable, regardless of cancellation notice.
Minimum Check-in Age
At least one person over the age of 21 must be present upon check-in.
There will be no penalty if reservations are cancelled at least 14 days prior to arrival during the Winter Season (Dec 15-Apr.15) and at least 7 days prior to arrival during the Summer/Fall Seasons (Apr.16-Dec.14).
Cancellations received after that time will be charged a Two (2) Nights penalty during the Winter and One (1) night penalty during the Summer/Fall Seasons.
Group bookings of 10 or more rooms during Winter Season (Dec 22 to April 30) charged on booking a deposit equal to one night for each of the rooms, is non-refundable regardless of the cancellation notice.
COVID-19 Cancellation Exceptions
Our cancellation policy will allow for more flexibility related to Covid-19.
Cancellations made within 48 hours of check-in will be refunded in full.
No Shows/Early Departures
No-shows and early departures will result in a full-stay penalty.
Hurricane/Tropical Storm cancelation policy
If a hurricane watch is issued by the National Hurricane Center for the Turks & Caicos Islands, guests with a confirmed direct booking reservation have the option to cancel or reschedule to a later date at no penalty*.
Zenza Hotel is a non-smoking property; however, there are outdoor areas available.
Only registered hotel guests are allowed to access hotel amenities.