Terms & Conditions
Please find the Terms & Policies for Zenza Hotel below.
Daily room rates are subject to:
12% Government Accommodation Tax
10% Service Charges
5% Resort Fee
Children 6 years and younger must always be accompanied by at least 1 adult.
All reservations require a non refundable ONE (1) night deposit + Tax, after the cancellation period ends (2 days prior to arrival)
Master Card and Visa are accepted
Minimum Check-in Age
At least one person over the age of 21 must be present upon check-in.
COVID-19 Cancellation Exceptions
Our cancellation policy will allow for more flexibility related to Covid-19.
Cancellations made at least 48 hours before check-in will not be charged.
Any cancellation made with less than 48 hours prior to check-in will be charged in FULL.
No Shows/Early Departures
No-shows and early departures will result in a full-stay penalty.
Hurricane/Tropical Storm cancelation policy
If a hurricane watch is issued by the National Hurricane Center for the Turks & Caicos Islands, guests with a confirmed direct booking reservation have the option to cancel or reschedule to a later date at no penalty*.
Zenza Hotel is a non-smoking property; however, there are outdoor areas available.
Only registered hotel guests are allowed to access hotel amenities.